2018 Retailer Hall of Fame Inductees Announced

2018 Retailer Hall of Fame Inductees Announced

New York–National Jeweler’s Retailer Hall of Fame is back, and the 2018 inductees have been announced.

The publication first introduced the Retailer Hall of Fame in 1989 as a way to recognize jewelers who have made significant contributions to jewelry retailing and inspired their peers.

Each year between 1989 and 2012, National Jeweler inducted retailers in three categories based on their store’s size: single-store independent, multi-store independent and major corporations.

After a short hiatus, the Hall of Fame returned last year with a new set of winners.

For 2018, the inductees are as follows.

Single-store Independent: Dror Zadok of Zadok Jewelers in Houston
Multi-store Independent: Cathy Tivol of Tivol in Kansas City, Missouri
Majors: Pam Mortensen of J.C. Penney in Plano, Texas

Dror Zadok of is the president of Zadok Jewelers, a company he started with his wife more than four decades ago after a visit to the United States from Israel inspired them to start a new business here.

The sixth and seventh generation family-run business is located in The Galleria/Uptown area of Houston. Now encompassing more than 12,000 square feet—10 times its original size—their Houston showroom is among the largest in the country and serves customers across the world.

Zadok Jewelers is thought of as one of the city’s premier luxury jewelers.

Cathy Tivol serves as CEO of Tivol, a retail store started by her grandfather, Charles, more than a century ago and in which her father, Harold, also played a vital role in helping to build.

Under her leadership, Tivol has continued to flourish. She has helped the business grow to include two 6,000-square-foot locations in Kansas City, Missouri and Overland Park, Kansas by ensuring that both stores offer consistency, high quality product and customer service for her clients.

With her son Hunter Tivol McGrath joining the family company in 2011, there are now four generations of family involved.

Cathy Tivol also serves on the board of Jewelers of America. 

Pam Mortensen is the senior vice president and general merchandise manager for J.C. Penney. She joined the company in 2009 to support its jewelry, watches and fashion accessories.

Mortensen has been integral in implementing popular customer concepts for the retailer like its “Modern Bride” and “Bijoux Bar” lines to provide a fashion and style destination appealing to consumers.

Prior to her position at J.C. Penney, Mortensen held senior roles at Walmart, including vice president and divisional merchandise manager of fine jewelry and watches and vice president and divisional merchandise manager for service merchandise.

Mortensen also serves on the board of Jewelers for Children and the Jewelers Vigilance Committee.

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